How We Handle Your Information

Last updated

This policy is kept current. Please check this page from time to time for updates. Continued use of Odin Fortune indicates acceptance of the current version of this policy.

1. Who we are

Odin Fortune is an online casino and sportsbook accessible at odinfortune.live. Odin Fortune and related rights belong to Novasphere Entertainment, incorporated in Costa Rica, Provincia 01, San Jose, Cantón 01, San Jose, Mata Redonda, Boulevard Ernesto Rohrmoser, Edificio Sabana Bussines Center, piso doce, registration number 3-102-925440. Throughout this policy, references to we, our and us mean Novasphere Entertainment trading as Odin Fortune. References to you and your mean any visitor to our website or any registered player using our services.

2. Information we collect

We only collect information that is necessary to run our services responsibly, to keep your account secure, to meet our regulatory duties and to improve the experience we offer.

• Account information you provide when registering, such as your name, date of birth, email address, contact details and login credentials.
• Verification information you supply when we are required to confirm your identity, age or residency, together with any supporting documents you upload.
• Financial information required to process deposits, withdrawals and record your transaction history at Odin Fortune.
• Activity information about how you use our website, such as pages visited, games played, wagers placed, features accessed and time spent.
• Device and technical information collected automatically when you interact with our services, including IP address, browser type, device identifiers and language settings.
• Communications you exchange with our support team, including chat transcripts, emails and any information you provide voluntarily during a conversation.

3. How we use your information

We use the information we collect to deliver, secure and improve our services. Our processing always has a lawful basis, and we do not use your information for purposes that are unrelated to your relationship with us.

• To register and manage your account, verify your identity and provide access to our casino and sportsbook.
• To process deposits, wagers, winnings, withdrawals and record your transaction history clearly and accurately.
• To keep our services secure, detect fraud, prevent abuse and comply with our regulatory obligations.
• To improve our products, understand which features are useful and identify friction that we should remove.
• To communicate with you about your account, our services and, where you have opted in, promotional offers and updates.
• To meet our responsible gambling duties, including monitoring for signs of harm and offering appropriate tools and guidance.

4. Sharing your information

We do not sell your personal information. We share it only where it is necessary to run our services, where you have asked us to, or where we are legally required to do so.

• Trusted service providers who help us operate the platform, including hosting, communications, identity verification and payment processing partners.
• Regulators, law enforcement and other authorities where we are required to share information by law.
• Fraud prevention and dispute resolution partners where we need to investigate or prevent unlawful activity.
• Professional advisers such as auditors and legal counsel, under strict confidentiality.
• Corporate partners in the event of a reorganisation, sale or transfer of our business, subject to equivalent privacy protections.

5. International transfers

Some of our service providers may be based outside the United Kingdom. Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place, such as data transfer agreements or reliance on recognised adequacy decisions.

6. How long we keep your information

We keep your personal information only for as long as necessary to provide our services and meet our legal, regulatory and accounting obligations. When we no longer need information, we delete or anonymise it in a secure way.

7. Your rights

You have a set of rights over your personal information. We take these rights seriously and will respond to any request without unnecessary delay.

• The right to access the personal information we hold about you.
• The right to correct inaccurate or incomplete information.
• The right to request the deletion of information we no longer need to process.
• The right to restrict or object to certain kinds of processing.
• The right to receive the information you have provided in a portable format.
• The right to withdraw consent where processing is based on your consent.

To exercise any of these rights, contact us from inside your account or email our privacy team. Some rights, such as deletion, may be limited where we have a legal obligation to keep the information.

8. Children

Odin Fortune is only for adults aged 18 or over. We do not knowingly collect information from anyone under 18. If you believe that a child has provided information to us, please contact our privacy team and we will take steps to remove it.

9. Cookies and similar technologies

We use cookies and similar technologies to run our website and understand how it is used. Please see our cookie policy for a full description of these technologies and the choices you have.

10. Marketing communications

Where you have opted in, we may send you information about promotions and updates. You can change your preferences at any time from your account settings, or by using the unsubscribe link in any marketing email.

11. Changes to this policy

We may update this policy from time to time to reflect changes to our services, technology, legal obligations or industry best practice. When we make a significant change, we will notify you inside your account.

12. Contact

If you have questions about this policy or the way we handle your information, contact our privacy team from inside your account. We aim to reply quickly, and we would always rather answer a question than let it go unanswered.

Legal bases for processing

Where the General Data Protection Regulation or comparable frameworks apply, we rely on a specific legal basis for each processing activity. Contractual necessity covers everything we need to do to operate your account, including verifying your identity, processing deposits and withdrawals and delivering the games and markets you have asked to play. Legitimate interest covers activities such as fraud prevention, platform security and improving our own services, balanced against your rights and expectations. Consent covers optional activities such as marketing communications and the categories of cookies that you can turn on or off in the cookie preferences panel. Legal obligation covers everything we must do to comply with anti-money-laundering, tax and gambling regulation in the jurisdictions where we operate.

International transfers

Some of our service providers, including live casino studios, payment processors and identity verification vendors, operate from multiple regions. When personal information is transferred outside the country in which you reside, we make sure the transfer is protected by an appropriate mechanism, such as standard contractual clauses, an adequacy decision or an equivalent safeguard. Our contracts require every provider to hold information to the same standard of care that applies to Odin Fortune directly.

Automated decisions

Certain checks on Odin Fortune are automated, including some anti-fraud, source-of-funds and responsible gambling reviews. Automated systems can flag an account for review, but the outcomes that meaningfully affect you, such as withdrawal reviews, closure decisions or bonus disputes, are considered by a human being before they are confirmed. You have the right to ask us to explain any automated decision that affects you and to request a human review.

Retention periods

We retain personal information for as long as your account is active and for a period afterwards, in line with our legal and regulatory obligations. Anti-money-laundering records are kept for the period required by law, which in most jurisdictions is several years after the closure of the account. Marketing preferences are retained so that a decision to opt out is honoured even if you later re-open an account. Where information no longer needs to be retained, it is deleted or anonymised.

Children

Odin Fortune is strictly for adults. We do not knowingly collect information from anyone under the age of 18, and we take firm action if we discover that an underage person has attempted to open an account. If you believe a minor has provided personal information to us, please contact us immediately so that we can investigate and remove the information from our records.