The Code of the Realm

1. Acceptance

By registering, funding an account or otherwise using our services, you confirm that you have read, understood and agreed to these terms. If you do not accept these terms, please do not use the platform.

2. Who can play

• You must be at least 18 years old and of legal age to gamble in your country of residence.
• You must not access the platform from a jurisdiction where online gambling is unlawful or restricted for the services we offer.
• You must be acting on your own behalf, as an individual, and not on behalf of another party or in the course of a trade or business.
• You must not have self-excluded through any recognised scheme that we participate in.
• You must provide accurate registration information and keep it up to date throughout the life of your account.

3. Account rules

You are responsible for the security of your account. Only you may use your login credentials, and you must let us know immediately if you believe someone else has accessed your account.

• You may hold only one account with Odin Fortune. Duplicate accounts will be identified and closed, and any pending balances may be adjusted in line with these terms.
• You must keep your login details private and choose a strong, unique password.
• You are responsible for every action taken from your account, including deposits, wagers and withdrawals.
• You must complete any identity verification checks we ask you to complete before withdrawing funds.
• You must inform us promptly of any change to your registration details, particularly your address, contact details or payment methods.

4. Deposits and withdrawals

Funds can be deposited using the methods that appear inside your account. Only funds that legitimately belong to you may be added to your account. Withdrawals are processed to the same method that was used to deposit, wherever practical, in line with regulatory expectations.

• You may only fund your account with money that is legitimately yours.
• We may ask you to provide documents that confirm the source of your funds, in line with our regulatory obligations.
• Withdrawals are subject to identity verification and to the completion of any active wagering requirements from promotions you have opted in to.
• Any fees that apply to a specific payment method will be shown inside your account before you confirm the transaction.
• We reserve the right to refuse or reverse any transaction that we reasonably believe is fraudulent or in breach of these terms.

5. Play conduct

We ask everyone who plays with us to keep the experience fair for themselves and for other players. The following behaviours are not permitted.

• Collusion, chip dumping, opportunistic exploitation of software errors, and any attempt to gain an unfair advantage.
• Use of automated software, bots or any tool designed to interact with the platform on your behalf.
• Use of accounts, payment methods or documents that are not your own.
• Abusive or harassing behaviour toward our staff, our dealers, or other players in any live setting.
• Any activity that we reasonably believe is designed to obtain a bonus or promotional advantage in bad faith.

6. Promotions

Each promotion is governed by its own terms, published on the promotion page inside your account. General rules apply too: promotions are available to players who meet the eligibility criteria, they may include wagering requirements or time limits, and they cannot be combined unless the terms explicitly allow it.

7. Responsible gambling

You agree to use the responsible gambling tools that we provide as needed, and to notify us if you believe your play has become a problem. Please see our responsible gambling page for the tools and independent support available.

8. Errors

If a game, market or payment behaves in a way that is clearly unintended, we reserve the right to void the wager or reverse the transaction and restore all affected accounts to the state they would have been in without the error. We take this step only where the error is clear and material.

9. Suspension and closure

We may suspend or close an account where a player breaches these terms, where a suspension is required to complete a verification check, or where continued operation of the account would be unlawful. You may also close your account at any time by contacting support.

10. Intellectual property

The Odin Fortune brand, logos, website design, written content and the underlying software are the property of Odin Fortune or our licensors. You may not copy, adapt or redistribute any part of them without permission.

11. Complaints and dispute resolution

If a concern is not resolved to your satisfaction through support, you may escalate it via our formal complaints process. Details of the process are available inside your account. Where a complaint cannot be resolved internally, an independent dispute resolution provider may be available for eligible matters.

12. Liability

Nothing in these terms limits any liability that cannot be limited by law. Subject to that, we are not liable for indirect or consequential losses, or for losses that could not reasonably have been foreseen.

13. Changes to these terms

We may update these terms from time to time. When we do, we will highlight material changes inside your account. Continued use of the platform after a change indicates acceptance of the updated terms.

14. Contact

For any question about these terms, please contact us from inside your account. We aim to reply quickly and we would always rather answer a question than leave one open.

Account use and security

Your account is personal to you. You are responsible for keeping your username, password and any two-factor authentication method confidential, and you must never share access with another person, whether a friend, a family member or a third party service. We treat every action taken from a signed-in account as if it were taken by the account holder. If you suspect that someone else has used or attempted to use your account, you must contact us immediately so that we can suspend access and investigate. We reserve the right to require re-verification of identity at any time as a security measure.

Fair play and prohibited conduct

Odin Fortune is designed for genuine play. We reserve the right to void wagers, close accounts and reclaim winnings where we detect the use of prohibited tools, collusion between players, arbitrage rings, bonus abuse, chip dumping, match-fixing signals, automated betting scripts or any other conduct that undermines the integrity of the platform. Our decisions in matters of fair play are supported by evidence and, where required, shared with regulators, payment processors and other operators through the industry channels used to protect players and licensees.

Deposits, withdrawals and dormant accounts

Deposits are credited once received from the payment provider. Withdrawals are paid to a source you have used successfully for a deposit unless regulation requires otherwise. We review withdrawal requests promptly and may request further verification for larger amounts. Where an account is inactive for an extended period, we may treat it as dormant, apply the dormant account handling rules published in your account and, where required, transfer any remaining balance in accordance with applicable law. We will always attempt to contact you before applying dormant account handling.

Errors and technical faults

We work hard to make sure the platform is accurate, but errors can occur, including in the display of odds, promotions, balances or game outcomes. Where a genuine error is identified, we may void affected transactions, restore balances to the position that would have applied without the error and communicate the correction to affected players. Our decisions in such matters are guided by fairness, the underlying data and the requirements of our licences.

Dispute resolution

If a disagreement arises, we ask that you contact our support team first so that we have the opportunity to resolve the matter directly. Most disputes are resolved at this stage. If you are not satisfied with the outcome, you may escalate the complaint through our formal complaints process, and, where relevant, to an independent alternative dispute resolution body or the regulator responsible for our licence.

Changes to these terms

We may update these terms from time to time to reflect changes to the platform, regulatory obligations or player feedback. Where a change materially affects your rights, we will notify you through your account or by email before it takes effect and, where reasonable, give you the opportunity to close your account and withdraw your balance if you do not wish to continue under the updated terms.